Return and Cancellation Policy

We want you to love your experience with Shift Living. If an item isn’t quite right or you need a replacement, our team is here to guide you through the process.

Returns & Exchanges

  • 14-Day Window: You may request an exchange or return within 14 days of receiving your package.
  • Item Condition: Products must be completely unused, undamaged, and kept in their original packaging.
  • Defective or Damaged Orders: If you receive a faulty item, send clear photos to support@shiftlivingco.com. We can often resolve your claim directly without requiring a physical return.
  • Non-Returnable Items: For hygiene and inventory reasons, beauty products and items purchased on sale or with discount codes cannot be returned or exchanged.

How to Initiate a Return

  1. Request Details: Email support@shiftlivingco.com before mailing your package. Because inventory ships from multiple distribution hubs, we will provide the correct return address based on your specific case.
     (Please note: Our manufacturing and central warehouse partners are located in Asia/China, so return shipments must be sent internationally to our facility there.)
  2. Pack Your Parcel: Safely pack the product in its original box and include a slip with your full name and order number.
  3. Ship with Tracking: Drop the package off at your nearest shipping center (such as DHL or local postal service). Always choose a trackable service, as Shift Living cannot be held responsible for parcels lost in transit.
  4. Confirm Tracking: Send an email to support@shiftlivingco.com with your tracking code and state whether you prefer a refund or an exchange for another size/color.

Order Cancellations

  • 24-Hour Grace Period: If you need to cancel an order, reach out to support@shiftlivingco.com immediately. Orders canceled within 24 hours of purchase qualify for a 100% unconditional refund.
  • Beyond 24 Hours: Once the 24-hour window passes, the order enters fulfillment and cannot be stopped. You will need to wait for delivery and submit a standard return request.

Shipping Costs & Reimbursements

  • Postage Fees: Return shipping costs are paid by the customer and are non-refundable. Any initial delivery fees paid on your original order are also non-refundable and will be deducted from the total refund amount.
  • Refund Timeline: After our warehouse inspects the returned parcel or customer service approves your photo evidence, refunds are processed back to your original payment method within 5 business days.
  • Exchange Timelines: Delivery times for exchanged items vary depending on your destination country.