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Customer service

Need Help? We’re Here for You.

Have a question about your order, tracking, or products? Our Australian-focused support team is ready to assist.

  • Email: support@shiftlivingco.com
  • Response Time: We aim to reply within 24 hours, 7 days a week.

Operating Hours (AEST):

  • Monday – Friday: 8:00 AM – 8:00 PM
  • Saturday – Sunday: 8:00 AM – 4:00 PM

Shift Living

At Shift Living, we source smart, functional products designed to make everyday life simpler, better, and more comfortable. Whether you're upgrading your home, refreshing your daily routine, or discovering practical lifestyle essentials, we focus on quality solutions at fair, honest prices.

Every order comes with free, tracked shipping Australia-wide, delivered straight to your door with zero surprises at checkout.

Have a question or need assistance? Our support team is here to help 7 days a week.

Our customers tell it better than we do!

Excellent

4.8

/ 5

Genuine service and great quality

Ordered a couple of everyday items for the house. The products are genuinely decent quality and feel solid. There was a slight delay with Australia Post, but support replied to my email the same afternoon with an updated tracking link. Will be ordering again. Ordered a couple of everyday items for the house. The products are genuinely decent quality and feel solid. There was... Ordered a couple of everyday items for the house. The products are genuinely decent quality and feel solid. There was a slight delay with Australia Post, but support replied to my email the same afternoon with an updated tracking link. Will be ordering again.

Liam

Exactly as described

First time buying from Shift Living and really pleased. Both items arrived well-packaged and work exactly as advertised. It’s refreshing to find an online store where the items match what you see on the screen. Great experience overall. First time buying from Shift Living and really pleased. Both items arrived well-packaged and work exactly as advertised. It’s refreshing... First time buying from Shift Living and really pleased. Both items arrived well-packaged and work exactly as advertised. It’s refreshing to find an online store where the items match what you see on the screen. Great experience overall.

Sarah

Super helpful customer support

I accidentally entered the wrong postal code during checkout and panicked, but the support team sorted it out within an hour before dispatch. The parcel arrived smoothly a few days later, and the quality is spot on for the price. Very happy. I accidentally entered the wrong postal code during checkout and panicked, but the support team sorted it out within an... I accidentally entered the wrong postal code during checkout and panicked, but the support team sorted it out within an hour before dispatch. The parcel arrived smoothly a few days later, and the quality is spot on for the price. Very happy.

Marcus

Honest value and easy tracking

Delivery took an extra couple of days to reach regional WA, but the live tracking kept me updated the entire time so I was never left guessing. The product itself is solid and does the job nicely. Straightforward, no-nonsense shopping. Delivery took an extra couple of days to reach regional WA, but the live tracking kept me updated the entire... Delivery took an extra couple of days to reach regional WA, but the live tracking kept me updated the entire time so I was never left guessing. The product itself is solid and does the job nicely. Straightforward, no-nonsense shopping.

Chloe

Seamless shopping experience

Free tracked shipping on the entire order with zero hidden fees at the checkout. The item feels well-made and durable, not flimsy. It’s hard to find reliable webshops these days, but these guys deliver on their promises. Free tracked shipping on the entire order with zero hidden fees at the checkout. The item feels well-made and durable,... Free tracked shipping on the entire order with zero hidden fees at the checkout. The item feels well-made and durable, not flimsy. It’s hard to find reliable webshops these days, but these guys deliver on their promises.

David

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Frequently asked questions

Find answers to common questions about our products and service.

How much does shipping cost, and where do you deliver?

We offer free, fully tracked shipping on every single order. There are no surprise shipping fees or minimum spend thresholds at checkout.

How can I track my order?

Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel’s journey directly to your door. You can check the real-time status of your parcel anytime directly on our Track & Trace page here.

What is your returns policy?

We offer a straightforward 14-day return window from the date your order is delivered. Items must be unused, in their original packaging, and in re-sellable condition. Contact us at support@shiftlivingco.com to initiate a return.

How do I contact you?

Our dedicated support team is available 7 days a week:

  • Email: support@shiftlivingco.com
  • Monday – Friday: 8:00 AM – 8:00 PM AEST
  • Saturday – Sunday: 8:00 AM – 4:00 PM AEST
    We aim to reply to all inquiries within 24 hours.
Can I change my order?

Because we aim to process and dispatch orders as quickly as possible, please email support@shiftlivingco.com immediately with your order number. If your parcel hasn’t left the facility yet, we will gladly update or cancel it for you.

Are payments on your store secure?

Yes. All transactions are processed through encrypted, SSL-certified payment gateways. We support major credit cards and trusted checkout options to ensure your payment details are completely secure.

  • FREE SHIPPING

    Free shipping with tracking on every order.

  • MONEY-BACK GUARANTEE

    We offer a straightforward 14-day return policy from the date your order is delivered.

  • The Shift Living Promise

    Shop with total peace of mind. Every order includes free tracked delivery, secure checkout, and a 14-day satisfaction guarantee.